Refund policy

This Refund & Return Policy explains how returns, exchanges, and refunds are handled by Cartlis.

Return Period

We accept returns within 30 days from the date you receive your order.

Return Conditions

To qualify for a return, the item should meet the following conditions:

The return request must be made within 30 days of delivery.
The item should be unused, undamaged, and in its original condition where possible.
The item should be returned with original packaging, accessories, manuals, or included items where applicable.
Proof of purchase, such as an order number or receipt, may be required.

How to Request a Return

To request a return, please contact us at lynnelowler961@hotmail.com or call us at +33 6 78 76 76 56.

Please include:

Your full name
Order number
Email address used for the order
Reason for return
Photos if the item is damaged, defective, or incorrect

We will review your request and provide return instructions.

Refund Processing Time

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed within 7 business days.

Please note that your bank or payment provider may take additional time to post the refund to your account.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Please include your order number and clear photos of the item and packaging. We will review the issue and offer an appropriate solution, such as a replacement, return, or refund.

Non-Returnable Items

Some items may not be eligible for return for hygiene, safety, or custom-made reasons where applicable. Any non-returnable conditions should be clearly stated on the product page when relevant.

Return Shipping Costs

Return shipping costs may depend on the reason for the return.

If the return is due to an error on our side, such as a wrong, damaged, or defective item, we will provide an appropriate solution.

If the return is due to personal preference, incorrect size, wrong address, or change of mind, the customer may be responsible for return shipping costs unless otherwise stated.