Privacy policy

This Privacy Policy explains how Cartlis collects, uses, and protects customer information when you visit or make a purchase from cartlis.shop.

Information We Collect

We may collect the following information:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation information
Customer service messages
Website usage data, such as cookies and analytics information

How We Use Your Information

We use your information to:

Process and deliver orders
Confirm payments
Provide customer support
Send order updates and shipping notifications
Handle returns and refunds
Improve our website and customer experience
Prevent fraud and protect our store
Comply with legal obligations

Payment Information

Payments are processed through secure third-party payment providers. We do not store your full credit card or debit card details on our website.

Sharing Your Information

We may share necessary information with trusted service providers, including:

Payment processors
Shipping carriers
Website hosting providers
Customer support tools
Analytics or fraud prevention providers

We only share information necessary to provide our services and operate our store.

Data Retention

We keep customer information only for as long as necessary to complete orders, provide support, comply with legal obligations, resolve disputes, and maintain business records.

Your Rights

Depending on your location, including within the European Union, you may have rights to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to certain processing
Request data portability
Withdraw consent where applicable

To make a privacy request, please contact us at lynnelowler961@hotmail.com or by phone at +33 6 78 76 76 56.

Security

We use reasonable technical and organizational measures to protect customer information. However, no online system is completely secure, and we cannot guarantee absolute security.