FAQ

Where do you ship?

Our primary shipping market is France. We also ship to selected countries within Europe.

Is shipping free?

Yes. We offer free shipping inside France and across Europe.

How long does order handling take?

All orders are processed within 1 to 3 business days after payment confirmation.

How long does delivery take?

Estimated delivery time inside France is 1 to 3 business days after dispatch.

Estimated delivery time across Europe is 3 to 5 business days after dispatch.

Can I return my order?

Yes. We accept returns within 30 days from the date you receive your order.

How long does a refund take?

Once your return is received and inspected, approved refunds are processed within 7 business days.

What payment methods do you accept?

We accept secure payment methods displayed at checkout, including major credit and debit cards where available.

Can I cancel or change my order?

Please contact us as soon as possible at lynnelowler961@hotmail.com. If your order has not yet been processed or shipped, we will do our best to help.

How can I contact customer support?

You can contact us by email at lynnelowler961@hotmail.com or by phone at +33 6 78 76 76 56.